Refund Policy

YatraMaster
Your Trusted Travel Partner for Memorable Journeys

At YatraMaster, we are committed to providing reliable travel services and ensuring a smooth experience for our customers. This Refund Policy outlines the terms and conditions related to payments, cancellations, and refunds for tour packages, hotel bookings, flight reservations, transportation, and other travel-related services.

1. General Refund Policy

All payments made towards travel services, including holiday packages, hotel bookings, flight tickets, transportation, sightseeing, activities, and other travel arrangements, are subject to the applicable cancellation and refund policies.

Refund eligibility depends on the booking terms, supplier policies, and cancellation conditions applicable at the time of booking.

2. Advance Payment & Booking Confirmation

• Advance payment is required to confirm travel bookings and reserve services.

• Once bookings are confirmed with airlines, hotels, transport providers, or other travel partners, cancellation charges may apply.

• Any non-refundable amount paid to third-party suppliers will not be eligible for a refund.

• Customers will be informed about applicable payment and cancellation terms before booking confirmation.

3. Cancellation & Refund Process

• Cancellation requests must be submitted in writing to YatraMaster.

• Refunds, wherever applicable, will be processed after deducting cancellation charges, service fees, and non-refundable amounts.

• Refund processing time may vary depending on airlines, hotels, banks, payment gateways, and other service providers.

• No refund will be provided for unused services, no-shows, missed departures, or voluntary changes made by customers during the journey.

4. Customized Travel Packages

• Customized holiday packages are planned according to customer requirements and may involve advance reservations with multiple travel partners.

• Once confirmed, cancellation or modification charges may apply as per supplier policies.

• Any payment made towards non-refundable services, bookings, or arrangements will not be refunded.

5. Flights, Hotels & Third-Party Services

YatraMaster works with various third-party travel service providers, including:

• Airlines

• Hotels and resorts

• Transportation providers

• Travel insurance providers

• Visa assistance providers

• Activity and sightseeing partners

Refunds for these services are governed by the respective provider’s policies. YatraMaster shall not be responsible for refund delays, cancellations, changes, or decisions made by third-party providers.

6. Booking Cancellation by Customer

Customers may request cancellation of their booking by providing written notice.

Cancellation of a confirmed booking does not guarantee a full refund. Applicable cancellation charges will be deducted according to the booking terms and supplier policies.

7. Booking Cancellation by YatraMaster

In case YatraMaster needs to cancel or modify travel arrangements due to unavoidable circumstances, customers will be informed and suitable alternatives will be provided wherever possible.

Any refund, if applicable, will be processed according to supplier policies and applicable booking terms.

8. Duplicate Payments

In case of accidental duplicate payment, YatraMaster will verify the transaction details and process the refund of the duplicate amount within a reasonable timeframe.

9. Exceptional Circumstances

Refund requests arising due to unforeseen circumstances such as medical emergencies, natural disasters, government restrictions, travel bans, or other unavoidable situations will be reviewed on a case-by-case basis.

Any approved refund will be subject to applicable supplier policies and the decision of YatraMaster management.

10. Policy Updates

YatraMaster reserves the right to update or modify this Refund Policy whenever required. Updated policies will be communicated through official channels.

YatraMaster
Creating Experiences, Exploring Destinations, and Making Every Journey Memorable.